General · 14 September 2026

Passengers can use another operator's service free if train is cancelled

Unsplash / Point Blanq

From Sunday 20 September, passengers with cancelled trains can complete their journey using another operator's service without additional charges. The new scheme ends the need for costly re-bookings and waiting for operators to agree ticket acceptance. The scheme will grow to encompass CrossCountry, Great Western Railway, Avanti West Coast, and Chiltern Railways.

By BriefTea Editorial · 14 September 2026 at 10:31

Reported by GOV.UK · How we write briefs

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