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Will AI make councils more efficient?

While AI is currently clogging up council inboxes, it could also offer solutions. Councils might use AI to automate routine tasks, like sorting complaints or answering common queries, freeing up staff for more complex issues. This could potentially make services more efficient and reduce the burden of the 'AI clog' described in the story.

Stories that explain this

AI Emails Are Clogging UK Councils And MP Inboxes

Questions this opens up

How could AI sort complaints? What are councils' biggest costs? Could AI help with FOI requests?

Related explainers

Will AI make council jobs redundant? Can AI help councils respond? Will AI replace council workers? What AI tools could councils use? How do council jobs change? Can councils charge for emails? Will councils hire AI specialists? Will councils use AI to cope?

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