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Explained in plain English

What is 'experiential retail'?

Experiential retail focuses on creating memorable, engaging experiences for customers beyond just buying products. Think of it as turning shopping into an event or an adventure. For the Harry Potter shop, this means features like a life-sized Knight Bus and a Gringotts dragon, making the visit itself part of the product.

Stories that explain this

Warner Bros opens 21,000 sq ft Harry Potter shop November.

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