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Explained in plain English

What is a digital divide?

The ScotRail app issues highlight how relying heavily on digital services can exclude some people. Passengers unable to use the app, or even the old one, might struggle to buy tickets, potentially affecting those less tech-savvy or without reliable internet access. This gap between those with and without access to technology is known as the digital divide.

Stories that explain this

ScotRail app launch fails, leaving passengers unable to buy tickets

Related explainers

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