Technology · 30 July 2026
ScotRail app launch fails, leaving passengers unable to buy tickets
Jason2035 via Wikimedia Commons (CC-BY-SA-4.0)
ScotRail's new booking app launched on Thursday with widespread technical problems, stopping hundreds of passengers from buying train tickets. Many people faced issues like resetting passwords, journeys not appearing, and problems with payment details. ScotRail apologised for the "intermittent technical issues" and advised passengers to keep using their old app, though some found that didn't work either.
Reported by BBC · How we write briefs