General · 11 March 2026
New rule: £40 for smart meter service failures
Consumers can now claim compensation for specific smart meter service failures. Regulatory body Ofgem introduced a new rule allowing payments if an appointment fails due to supplier error or if a resolution plan isn't provided within five working days. Additionally, energy suppliers must replace 2G and 3G smart meters by 2033 and fix other faults within 90 days.
Reported by The Sun · How we write briefs