General · 18 June 2026
Train fares: only 49% of commuters satisfied
It's a stark contrast to leisure travellers, with only 49% of daily commuters feeling their tickets are worth the money. The passenger watchdog Transport Focus found CrossCountry customers were the least happy, especially with how delays are handled. CrossCountry said the results were 'disappointing', while Hull Trains had the most satisfied passengers at 94%.
Reported by Guardian · How we write briefs