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General · 27 March 2026

447,936 Bank Customers Saw Other People's Details

447,936 Bank Customers Saw Other People's Details

Lloyds Banking Group customers had personal transaction details or other people's data mistakenly made visible in an IT issue. A software defect caused this IT issue on 12 March, affecting almost half a million individuals across the group. Lloyds Banking Group later paid £139,000 in goodwill payments to 3,625 customers by 23 March.

Reported by BBC · How we write briefs

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