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What if my train is cancelled?

From Sunday, 20 September 2026, if your train is cancelled, you can use another train operator's service on the same route without extra charge. This means no more buying new tickets or waiting for staff to authorise your existing one. It aims to make your journey smoother and save you money if your original service is disrupted.

Stories that explain this

Cancelled train passengers can use other services free from Sunday

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