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How do governments use social media?

Governments increasingly use social media, like X (formerly Twitter), to communicate directly with citizens, share official statements, and even respond to crises. In this story, Qatar's spokesperson used X to post updates about the Iranian pilots, demonstrating how quickly information can be disseminated and official positions clarified in the digital age.

Stories that explain this

Qatar denies capturing Iranian pilots and says rescuers found one dead

Questions this opens up

Why do governments use X? Social media for diplomacy? What are official channels?