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Business · 5 July 2026

HMRC cuts operating costs 18%, replaces 100+ contractors.

HMRC cuts operating costs 18%, replaces 100+ contractors.

Philafrenzy via Wikimedia Commons (CC-BY-SA-4.0)

Lower running costs could help efforts to reduce public spending. HMRC replaced more than 100 contractors supporting Borders and Trade digital services with a service model, completing the change in three weeks without disrupting live systems or adding transition costs. Operating costs dropped 18 per cent, and onboarding time fell 86 per cent.

Reported by City AM · How we write briefs

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