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Why are people using AI to complain?
Experts in the story suggest that some people are now complaining simply because AI chatbots make it so much easier. The technology removes the effort of drafting a complaint, lowering the barrier to entry. This ease of use, rather than a genuine grievance, appears to be driving a surge in complaints, as the Independent investigation found.
Stories that explain this
AI Sparks Surge in Complaints to Councils, Schools and PoliceRelated explainers
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