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Explained in plain English

Who pays for cancelled flights?

New EU rules mean if you book a flight through an intermediary, like an online travel agent, and it's cancelled, they'll be legally obliged to give you a full refund within 14 days. Previously, some agents would pass the buck to the airline, making it harder to get your money back. This change aims to simplify the process for passengers.

Stories that explain this

EU travel rules strengthen passenger rights from 2027

Related explainers

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